Privacy Policy
Last updated: 25 September 2026
Tushielaw Inn Ltd, trading as The Tushielaw Inn, is responsible for the personal information described in this policy.
This policy covers our holding website at tushielaw-inn.co.uk and enquiries made to us while we prepare to reopen.
Contact: [email protected]
Address: The Tushielaw Inn, Ettrick Valley, Selkirk, Scottish Borders, TD7 5HT.
Information we collect
If you email us, we receive your email address, your name where supplied, and any information you include in your message or attachments.
Our website hosting provider may also process technical information, such as your IP address, browser type and access logs, to deliver and protect the website.
This holding website does not provide online booking, payment or newsletter registration facilities.
How we use your information
We use your information to respond to enquiries, discuss prospective visits or stays, and maintain relevant correspondence. We also use technical information where necessary to operate and secure the website.
For general enquiries and website security, we rely on our legitimate interests in communicating with prospective customers and running a reliable website. Where you ask us to take steps towards a booking, we rely on the lawful basis of taking steps at your request before entering into a contract.
Providing enquiry information is voluntary, although we may be unable to respond without suitable contact details. Contacting us does not subscribe you to marketing emails.
Who can access your information
Information may be accessed by authorised people handling enquiries and by providers supporting our email, website hosting and business administration.
We may also disclose information where legally required or where necessary to establish, exercise or defend legal claims.
Where service providers process personal information outside the UK, applicable UK data protection requirements must be met, including appropriate transfer safeguards where required. You can contact us for information about the arrangements relevant to your data.
How long we keep information
We retain enquiry correspondence while dealing with your request and any related follow-up. When deciding whether further retention is necessary, we consider whether a prospective visit remains under discussion, whether the correspondence relates to a booking, and whether an unresolved complaint or legal obligation requires it.
Information is deleted or anonymised when it is no longer needed for those purposes.
Analytics and external links
We have not connected additional analytics or advertising tracking tools to this holding website.
Our website is hosted through a third-party platform, which may process technical information needed to deliver and protect its services.
Links such as “Get directions” take you to external services. Those services handle information under their own privacy policies.
Your rights
Depending on the circumstances, you may have the right to access your personal information, correct inaccuracies, request deletion, restrict processing or receive a portable copy.
You also have the right to object to processing based on our legitimate interests.
To exercise your rights or raise a concern, email [email protected].
You can also complain to the Information Commissioner’s Office at ico.org.uk/make-a-complaint or by calling 0303 123 1113.
Changes to this policy
We will update this policy as our website and services develop. The date above shows when it was last updated.
